Privacy & Refund Policy
Last updated: 12 October 2026
Who we are
[Company legal name], [Registered address]. Contact for privacy matters: privacy@piporex.com.
What we process
| Data | Why | Where |
|---|---|---|
| Your account: name, email, workspace settings | To run your account and send service emails | EU (Frankfurt) |
| Your contacts’ data you import or sync (names, emails, phone numbers, bookings, orders, form answers) | You are the controller; we process it on your behalf to provide the CRM | EU (Frankfurt) |
| Email sending and delivery events | To send the emails you schedule and show their status | Postmark (EU/US regions per their policy) |
| Billing details | Handled by Paddle, our merchant of record; we only store the subscription status | Paddle |
| Technical logs (request ids, timestamps, error codes) | Security and reliability; logs never contain contact data | Cloudflare, Sentry |
Sub-processors
Cloudflare (edge compute, storage), Supabase (database, EU Frankfurt), Postmark (email), Paddle (payments), Sentry and Better Stack (monitoring). We will announce changes to this list in advance.
Your rights
You can export, correct or erase data from your workspace at any time. End users of our customers should contact that customer first; we help within 30 days. Where EU law applies you also have the right to complain to your supervisory authority.
Retention
Workspace data is kept while your account exists and deleted within 30 days after you delete the workspace. Backups are rotated within 30 days. Email delivery events are kept for 90 days.
Cookies
The web dashboard uses only strictly necessary cookies for sign-in. Public forms rendered on your site set no cookies; spam protection uses Cloudflare Turnstile.
Refund policy
Paid plans are billed monthly in advance. If Piporex does not work as described, write to support@piporex.com within 14 days of a charge and we will refund that charge in full. After 14 days, charges are not refundable, but you can cancel at any time and keep using the paid features until the end of the period you paid for. Refunds are issued by Paddle to the original payment method within 5–10 business days. Statutory consumer rights in your country are not affected.